Legal

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Privacy Policy | Website Terms of Use | Shop | Competitions & Promotional Campaigns

01. PRIVACY POLICY

  1. While we do not share the information we collect on our websites with third parties, we do process the information we collect on our websites (registration details, contact details, traffic analysis reports) for in-house purposes: to improve the content of our web pages, to market THOKOZANI brands and products, to fine-tune the behaviour of our websites, to monitor user behaviour, to customize the content and/or layout of our page for each individual visitor and to notify consumers about updates to our website. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
  2. Cookies Our website uses cookies. Cookies are small text files that are placed on your computer or mobile phone. We use cookies to ensure that we give you the best experience on our website, to ensure we show you advertising that is relevant to you, to distinguish you from other users and to understand how the website is being used by visitors including counting the number of visitors. If you continue without changing your cookie settings (in your browser), we’ll assume that you are happy to receive all cookies from our website.
  3. THOKOZANI.com uses Google Analytics, including its Demographics and Interest Reporting, to collect data about your traffic via Google advertising cookies and anonymous identifiers, in addition to data collected through a standard Google Analytics implementation. To provide website visitors the ability to prevent their data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on.
  4. Edit or remove your details from our mailing list THOKOZANI store your registration details in an online database. You may at any time ask us to remove or edit your details, by contacting us via the contact details provided on the website.

 

02. AGREEMENT – WEBSITE USE

    1. Website ownership and copyright – The Website is owned by THOKOZANI and managed by THOKOZANI as content provider and content aggregator. All materials distributed in the Website (the “Materials”) are owned exclusively by THOKOZANI. Except for downloading one copy of the Materials for your personal, non-commercial home use, you must not reproduce, prepare derivative works based upon, distribute, perform or display the Materials without first obtaining the written permission of THOKOZANI. Materials must not be used in any unauthorized manner. Text, legal opinions and advice, photographs and or graphic material, including the THOKOZANI brand and logo (collectively, the “Materials”) shall not be published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. Neither these Materials nor any portion thereof may be stored in a computer except for personal and non-commercial use.
    2. User interaction & Participation – The Website offers an opportunity for you to “Contact Us” (“Message Features”). In order to participate in any Message Feature, you will be asked to provide certain personal information such as, for example, your name and email address. (The Website’s Privacy Statement explains how such information may be collected and used.)License: By transmitting any Message, you are granting to THOKOZANI a perpetual, royalty-free, non-exclusive, and irrevocable right and license to reproduce, prepare derivative works based upon, distribute, perform or display such Message, in whole or in part, in any form, media or technology known or hereafter developed.You acknowledge that Messages are not confidential and they may be read, intercepted by others and widely accessible on the World Wide Web. You acknowledge that by submitting Messages to this Website, no confidential, fiduciary, contractually implied or other relationship is created between you and THOKOZANI other than as expressly set forth in this Agreement.You must use Message Features in a responsible manner, and are solely responsible for any content you transmit. You must not transmit any message that: imposes an unreasonable or disproportionately large load on the Website’s infrastructure, or otherwise adversely affects, restricts or inhibits any other user from using and enjoying the Website;
      • is threatening, abusive, libellous, defamatory, obscene, vulgar, offensive, pornographic, profane, sexually explicit or indecent;
      • constitutes or encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any local, state, national or international law;
      • violates, plagiarizes or infringes the rights of third parties including, without limitation, copyright, trademark, patent, rights of privacy or publicity or any other proprietary right;
      • contains a virus or other harmful component;
      • constitutes or contains false or misleading indications of origin or statements of fact;
      • contains material irrelevant to the subject matter; or
      • contains any virus, Trojan horse, worm, time bomb, cancelbot or other similar harmful or deleterious programming routine.

 

  1. Termination and variation of services – THOKOZANI may change, suspend or discontinue any aspect of the Website at any time, including the availability of any Website feature, database, or content. They may also impose limits on certain features and services or restrict your access to parts or the entire Website without notice or liability.
  2. Links – The Website may contain links and pointers to other World Wide Web sites and resources. Links to and from the website to other Web sites maintained by third parties, do not constitute an endorsement by THOKOZANI or any of its affiliates of any third party website or content. THOKOZANI are not responsible for the availability of these third party resources or their contents. You should direct any concerns regarding any external link to its Web site administrator or Webmaster.
  3. Disclaimer of warranties – Use of the website and the services, are at your exclusive risk, and the risk of injury from the foregoing rests exclusively with you. The website, including, but not limited to all services are provided “as is” and without warranties of any kind, either express or implied, including, but not limited to any warranties of title or warranties of merchantability or fitness for a particular purpose.THOKOZANI do not warrant that:
    (1) the website or the services will be uninterrupted or error free;
    (2) defects or errors in the website or services will be corrected;
    (3) the website or the services will be free from viruses or other harmful components; or
    (4) any information contained in the website, or the services will be accurate or reliable.
  4. Limitations on liability – Notwithstanding any term in this agreement, or other operating term set forth by THOKOZANI, you are exclusively liable for the content of every message you transmit via the website. In no event may THOKOZANI be liable for any direct, indirect, incidental, special or consequential damages arising out of or relating to use of or inability to use the website. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if THOKOZANI have been advised of the possibility of such damages. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the liability of THOKOZANI in such jurisdictions shall be limited to the extent permitted by law.
  5. Indemnification – You hereby agree to indemnify and hold THOKOZANI – and their respective shareholders, members, directors, officers, employees, agents and representatives – harmless from all claims, liabilities, damages and expenses (including attorneys’ fees and expenses) arising out of or relating to:(1) your use of the website or
    (2) any alleged breach of this Agreement by you.
  6. Termination – This Agreement may be immediately terminated at any time by THOKOZANI in their sole discretion. In addition and without prejudice to any other remedy available to THOKOZANI, and they may immediately terminate this Agreement if you breach any term of this Agreement or other operating term set forth by THOKOZANI.
  7. Choice of law and jurisdiction – This website is owned and operated within the Republic of South Africa. Therefore, these terms and conditions are governed by the laws of the Republic of South Africa, and the user consents to the jurisdiction of the Western Cape Division of the High Court in the event of any dispute.
  8. Miscellaneous – This Agreement constitutes the entire agreement between the parties, and supersedes all prior agreement and communications with respect to the subject matter herein. The section headings in this Agreement are for convenience only and must not be given any legal importance.
  9. Acceptance of terms of use – By using the website, you signify your agreement to the terms of this Agreement. If you do not agree to the terms in this Agreement, you must not use the Website. THOKOZANI may change the terms of this Agreement at any time, and your use of the website after such changes are posted will mean that you accept them.

 

03. SHOP

  1. Detailed description of goods and/or services – THOKOZANI makes South African olive products of superior quality, naturally, to encourage a healthier lifestyle.
  2. Pricing – All prices quoted include Value Added Tax (VAT), currently at 14%. Prices quoted are per quantity as indicated. THOKOZANI reserves the right to vary prices at any time, without notice.
  3. Acceptance – THOKOZANI shall acknowledge your order via email. Acknowledgement of the order constitutes legal acceptance of the order, at which point a binding contract of sale has been concluded and you will be charged for the order. THOKOZANI reserve the right to refuse any order under the minimum indicated quantity. Orders may not be transferred from you to any other person.
  4. Delivery policy – Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by way of email or telephone. THOKOZANI use private courier companies for delivery.
  5. Insurance – THOKOZANI products are insured to the point of delivery.
  6. Export restriction – The offering on this website is available to South African clients only.
  7. Cancellation – An order is considered cancelled once you have notified THOKOZANI and have received our confirmation. Cancellation of in-stock items is only possible if the stock has not left THOKOZANI premises. Orders may be cancelled by calling THOKOZANI on 071 382 1949, or by e-mail sales@THOKOZANIolives.co.za
  8. Return policy – The provision of goods and services by THOKOZANI is subject to availability. In cases of unavailability, THOKOZANI will refund the client in full within 30 days. THOKOZANI guarantees the quality of all products supplied, and your satisfaction is the foremost priority. If for any reason you are dissatisfied with your order and the quality of products, please contact THOKOZANI and return the items at your cost within fourteen (14) days of delivery of your order. If THOKOZANI finds that the items were faulty in any respect when delivered to you, THOKOZANI will refund you the price of the items as well as the cost of delivery and return of the items, within thirty (30) days of the receipt of the returned items. You will be deemed to have accepted the order should you not return the products within the fourteen (14) day period.
  9. Refunds policy – Where you have paid by credit card, THOKOZANI will process any refund to the credit card used for the purchase. In any other case, THOKOZANI will refund you by EFT transfer.
  10. Customer privacy policy – We are committed to protecting your privacy. We will collate the information which you give to us to provide you with services and personalise your use and visits of this site. We may also use such information to inform you, the user, about changes in the services we offer and/or about features we think you would find of interest. We may also permit the affiliated entities in our company group to inform you about products or services they offer that might interest you. By giving us this information, you consent to our use of it for these purposes and for the purposes outlined in our Client Information Processing Policy, including for the purpose of processing your orders and instructions. For further information regarding our treatment of your personal information, you may contact Elsabe Matthee at info@THOKOZANIolives.co.za.
  11. Payment options accepted – Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the THOKOZANI bank account, the details of which will be provided on request.
  12. Credit card acquiring and security – Credit card transactions will be acquired for THOKOZANI via PayFast.co.za who are the approved payment gateway for Standard Bank of South Africa. Users may go to www.payfast.co.za to view their security certificate and security policy. THOKOZANI understand the importance of privacy and security. THOKOZANI are committed to protecting the information collected from you and guarantee that it will only be used for purposes of processing your order and providing you with services you request from THOKOZANI.
  13. Customer details – Customer details, excluding banking or credit card details, will be stored by THOKOZANI in an online database, accessible only to THOKOZANI, separately from card details which are entered by the client on PayFast’s secure site. For more details on PayFast refer to www.payfast.co.za
  14. Merchant Outlet country and transaction currency – The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
  15. Responsibility – THOKOZANI takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  16. Country of domicile – These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. The courts of the Republic of South Africa shall have exclusive jurisdiction to determine any dispute connected with or arising from the use of the THOKOZANI`s site or any orders placed with THOKOZANI. If any of these terms or conditions are held by a court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, then such terms or conditions will be regarded as severable, and will not affect the validity of the remaining terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
  17. Variation – THOKOZANI may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  18. Company information – This website is run by THOKOZANI based in Swellendam, South Africa trading as THOKOZANI.
  19. Customer service – Please contact THOKOZANI should you have any questions, suggestions or comments. THOKOZANI appreciate your patronage and will strive to provide you with exceptional service.Contact details
    —————–
    Website: www.THOKOZANI.com
    Email: info@THOKOZANI.co.za
    Telephone: +27 21 864 0505
    Diemersfontein Wine Estate, Jan van Riebeck Drive (R301), Wellington, ZA

 

04. COMPETITIONS & PROMOTIONAL CAMPAIGNS

 

October 2015 Facebook “Like” campaign : 1 winner will be drawn out of our total facebook.com/thokozaniSA Likes on 1 NOV 2015, and will receive 1 x Ovation Sauvignon Blanc, 1 x Ovation Merlot and 1 x Ovation Pinotage at the indicated delivery address.

 

  1. The promoter is THOKOZANI (“the Promoter”), and can be contacted at info@THOKOZANI.co.za or Diemersfontein Wine Estate, Jan van Riebeck Drive (R301), Wellington, ZA.
  2. Unless otherwise specified, promotional competitions are open to all South African citizens and residents of the South African legal drinking age who are in possession of a valid identity document, except any director, member, partner, employee, agent or consultant of the Promoter, the marketing service providers or any person who directly or indirectly controls or is controlled by these entities, including their spouses, life partners, business partners or immediate family members.
  3. Participants below the South African legal drinking age will be disqualified.
  4. Promotional competitions are limited in time, and open from the start date and end at the closing date, as indicated for every individual competition. Any entries received after the closing date will not be considered.
  5. To enter, participants are required to comply with certain conditions, as specified in the individual competition. Non-compliance means that the participant has not entered the competition, and means that the participant will not be considered for the prize.
  6. Prize winner(s) are selected by means of a random draw and are notified by means of the contact details that have been submitted at the time of participation. If participation required a “Like” on our Facebook page, prize winner(s) are notified by a message to their Facebook profile and by a notification with the name’s initials and city of residence on our Facebook page. If contact details were submitted at the time of participation, we will use these contact details to get in touch with the prize winner(s). 
  7. The Promoter (or their agent) will endeavour to contact the prize winner(s) once every day for 3 (three) consecutive working days after their name is drawn. If the prize winner cannot be contacted during this period, the prize will be forfeited and another winner will be selected in accordance with the rules.
  8. All winners will be required to provide their names, physical street address (for delivery of the prize) and contact details and to sign an acknowledgment of receipt of the prize. Participants who fail to provide the necessary documents within 5 (five) days from date of notice will forfeit the prize. Any prize not taken up for any reason within 5 (five) days of notification will be forfeited.
  9. A copy of these rules can be found on the THOKOZANI website [www.THOKOZANI.co.za] throughout the period of the competition.
  10. The names and profile picture of the winner(s), once contacted and confirmed, will be published on www.facebook.com/THOKOZANISA.
  11. The Promoter shall not be responsible for any lost, damaged or delayed entries for any reason whatsoever. Proof of sending will not be accepted as proof of receipt.
  12. The prizes are not transferrable.
  13. The agency’s print out of the delivery note will serve as proof of receipt of the prize by the winners.
  14. The Promoter reserves the right to use the images taken of the winner for publicity purposes in any manner they deem fit, without further remuneration being made payable to the winner. However, the winner has the right to object to these images being used by written notification to the Promoter at Diemersfontein Wine Estate, Jan van Riebeck Drive (R301), Wellington, ZA.
  15. The Promoter reserves the right to disqualify any claim if fraud or cheating is suspected, including without limitation, through the manipulation of code or otherwise frequently falsifying data.
  16. No applications from agents, third parties, organised groups or applications automatically generated by computer will be accepted. No incomplete or corrupted entries will be accepted. Entries will only be accepted if they comply with all entry instructions.
  17. Any attempt to use multiple e-mail or Facebook accounts or other tactics to enter or vote more than the stated limit may result in disqualification and all associated entries and/or votes will be void. Entries or votes generated by script, macro, bot, commercial contest subscription, incentives or other means not sponsored by the Promoter, vote-swapping sites, voting software, entering service sites or any other automated means and entries or votes by any means that subvert the entry/voting process or do not conform to the terms or spirit of these competition rules, will void the entry/votes and may disqualify the entrant.
  18. The Promoter shall have the right to change or terminate the promotional competition immediately and without notice. In the event of such change or termination, all participants agree to waive any rights that they have in respect of this promotional competition and acknowledge that they will have no recourse against the Promoter or its agents.
  19. In the event that the prize is not available despite the Promoter’s reasonable endeavours to procure the prize, the Promoter reserves the right to substitute prizes of equal value.
  20. Neither the Promoter, its agents, its associated companies, nor any directors, officers or employees of such, shall be liable for any loss or damage, whether direct, indirect, consequential or otherwise arising from any cause whatsoever, which may be suffered by the participant.
  21. The judges’ decision is final and no correspondence will be entered into.
  22. Participation in the promotional competition constitutes acceptance of the promotional competition rules and participants agree to abide by the rules.
  23. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. You are providing information to the Promoter and not to Facebook.
  24. The Promoter assumes no liability whatsoever for any entry that has been omitted from participation for any reason whatsoever. The Promoter is not liable for any technical failures affecting participation in the competition.
  25. The Promoter reserves the right to delete any information uploaded by a participant which the Promoter, in its absolute discretion, believes is illegal, obscene, offensive or defamatory, or infringes the intellectual property rights of a third party, or is otherwise inappropriate for a campaign designed for mass audience entertainment.
  26. Participants warrant that they have full rights to the images and stories that they upload and that the use of the said material shall not constitute a breach of any third party’s copyright or other intellectual property rights.
  27. All information provided to the Promoter in respect of this promotion will be treated as confidential and will not be disclosed to third parties, except in situations where:– The Promoter is legally compelled to do so; and – Disclosure is made at your request or upon your written consent.
  28. Where possible, the Promoter will limit the collection of information to the minimum information required for purposes of the promotional competition and in order to deliver superior service and advertising products to the participants in future.
  29. In the event the Promoter uses third party organisations for support reasons they will be required to stringently conform with the Promoters privacy statement.